1. About Hopscotch
1.1. Hopscotch is a business community and payments platform where small businesses can connect, transact, and grow. Hopscotch customers have searchable and customizable business profiles. To send an invoice, customers search our closed-loop directory of businesses for their desired recipient. The customer then accesses the recipient’s public, social media-like profile, where the customer inputs the invoice details and attaches accompanying documents. The invoice is then sent internally to the
recipient, enabling companies to manage their accounts receivable and payable in a centralized location. When the recipient pays with its Hopscotch Balance, the sender is given instant access to the funds. Customers can integrate their QuickBooks account with Hopscotch so that their payments and accounting system are perfectly in sync.
1.2 Hopscotch is not available to consumers, or to persons using an account primarily for personal, family, or household purposes. Hopscotch may only be used by customers for business purposes and in business-to-business (B2B) transactions.
3. Your Hopscotch Account
3.1. Your Hopscotch account is an electronic money account which enables you to send and receive electronic payments.
3.2. Use of your Hopscotch account is available to you by logging into your Hopscotch account at https://www.gohopscotch.com and will remain for the duration of your agreement with us.
3.3. Subject to section 7, the electronic money held on your Hopscotch account does not expire but it will not earn any interest.
3.4. You have the right to withdraw funds from your Hopscotch account at any time. However, you may be required to confirm your identity beforehand. You can choose the method of withdrawal when submitting your withdrawal request.
3.5. The electronic money on a Hopscotch account belongs to the person or legal entity which is registered as the Hopscotch account holder. No person other than the Hopscotch account holder has any rights in relation to the funds held in a Hopscotch account, except in cases of succession including inheritance, conservatorship, or any other rights to the account arising by operation of law. You may not assign or transfer your Hopscotch account to a third party or otherwise grant any third party a legal or equitable interest over it.
3.6. Your Hopscotch account may be subject to upload, payment, and withdrawal limits, depending on the verification status of your Hopscotch account and other factors used by us to determine such limits from time to time at our sole discretion. You will be notified of any changes that affect you prior to the execution of the applicable transaction.
4. Opening Your Hopscotch Account
4.2. Important Information About Procedures for Opening a New Account To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
4.3. If you are an individual, you must be 18 years or older to use our services and by opening a Hopscotch account you declare that you are 18 years or older. This does not apply to products for which we set a different age limit. We may require at any time that you provide evidence of your age.
4.4. You may only open one Hopscotch account per Tax ID number unless we explicitly approve the opening of additional accounts.
4.5. You may only open a Hopscotch account if it is legal to do so in your state or country of residence. By opening a Hopscotch account you represent and warrant to us that your opening of a Hopscotch account does not violate any laws or regulations applicable to you. You shall pay us the amount of any losses we incur in connection with your breach of this section.
4.6. All information you provide during the signup process or any time thereafter must be accurate and truthful. We reserve the right to disapprove or close your account, without advance notice to you, if we learn that any information you provide is false or inaccurate.
4.7. You may only add Payment Methods to your Hopscotch account if you are the named holder of the account for that Payment Method. We take any violation of this requirement very seriously and will treat any attempt to add a Payment Method of which you are not the named holder as an unauthorized or fraudulent act.
4.8. After opening your Hopscotch account, you may close your Hopscotch account at no cost directly through the administrative panel of the platform, provided that you must not have any transactions in process. If there is a positive balance in your Hopscotch stored value account, Hopscotch will transfer the remaining balance to your primary bank account as part of the account closing process. Transactions and fees for transactions undertaken before you close your Hopscotch account (including those transactions that are not revocable and have been initiated but not completed before closure of your Hopscotch account) will not be refunded.
5. Maintaining Your Hopscotch Account
5.1. You must ensure that the information recorded on your Hopscotch account is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.
5.2. We may contact you by e-mail or in other ways described in section 18 with information or electronic notices regarding your Hopscotch account. It is your responsibility to regularly check the proper functioning of your e mail account or other methods of communication that you have registered with your Hopscotch account and to retrieve and read messages relating to your Hopscotch account promptly. We shall not be liable for any loss arising out of your failure to do so.
5.3. Invoices sent, fund uploads, payments received, payments sent, and fund withdrawals are displayed in your online transactions history together with the date of receipt or transmission (the debit value date), the fees charged, if any. Each transaction is given a unique transaction ID and shown in the transaction history. We will not alter or amend information displayed in your online transaction history. You should quote this transaction ID when communicating with us about a particular transaction. You should check your Hopscotch account balance and transaction history regularly. You should report any irregularities or clarify any questions you have as soon as possible by contacting Customer Service via the help center or chat feature on our website, https://www.gohopscotch.com, or by sending an email to firstname.lastname@example.org.
5.4. We will send you an e-mail notification to the e-mail address used when registering for your Hopscotch account (as updated from time to time by you) and may, from time to time, send an email to remind you to log into your Hopscotch account and download and/or print a copy of your transaction history.
5.5. Subject to the provisions of section 8 below and without prejudice to the provisions of section 9.5(A), in order to claim a refund for an unauthorized or incorrectly executed payment transaction on your Hopscotch account you must notify us without undue delay after becoming aware of the unauthorized or incorrect transaction and in any event no later than thirteen (13) months after the debit date of the transaction. You can contact us via the help center or chat feature on our website,
https://www.gohopscotch.com, or by sending an email to email@example.com.
6. Keeping Your Hopscotch Account Safe
6.1. You must take all reasonable steps to keep your Hopscotch account password and any other security features safe at all times and never disclose them to anyone. Our personnel will never ask you to provide your password to us or to a third party. Any message you receive or website you visit that asks for your password or other security features, other than the Hopscotch Website, should be reported to us. If you are in doubt whether a website is genuine, you should contact Customer Service via the help center or chat feature on our website, https://www.gohopscotch.com, or by sending an email to firstname.lastname@example.org, prior to completing a transaction. It is advisable to change your password regularly (at least every three (3) to six (6) months) in order to reduce the risk of a security breach in relation to your Hopscotch account. We also advise you not to choose a password that is easily guessed from information someone might know or gather about you or a password that has a meaning. Except as stated in section 11.1, you must never allow anyone to access your Hopscotch account or watch you accessing your Hopscotch account. You must comply with the security procedures we tell you about from time to time.
6.2. If you have any indication or suspicion of your Hopscotch account, login details, password or other security feature being lost, stolen, misappropriated, used without authorization, or otherwise compromised, you are advised to change your password. You must contact Customer Service without undue delay on becoming aware of any loss, theft, misappropriation, or unauthorized use of your Hopscotch account, login details, password or other security features. Any undue delay in notifying us may not only affect the security of your Hopscotch account but may result in you being liable for any losses as a result where your failure to notify us is intentional or negligent. If you suspect that your Hopscotch account was accessed by someone else, you should also contact the police or other law enforcement authorities and report the incident.
6.3. We may suspend your Hopscotch account or otherwise restrict its functionality on reasonable grounds relating to the security of the Hopscotch account or any of its security features or if we reasonably suspect that an unauthorized or fraudulent use of your Hopscotch account has occurred, or that any of its security features have been compromised. We will notify you of any suspension or restriction and of the reasons for such suspension or restriction in advance or, where we are unable to do so, immediately after the suspension or restriction has been imposed, unless notifying you would be unlawful or compromise our reasonable security interests. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.
6.4. If we think your Hopscotch account is at risk of fraud or a security threat, we will use the fastest and most secure way of contacting you using the details you have provided to tell you what you need to do to help deal with that risk.
6.5. You must take all reasonable care to ensure that your e-mail account(s) are secure and only accessed by you, as your e-mail address may be used to reset passwords or to communicate with you about the security of your Hopscotch account. In case any of the e-mail addresses registered with your Hopscotch account are compromised, you should without undue delay after becoming aware of this contact Customer Service and also contact your e-mail service provider.
6.6. Irrespective of whether you are using a public, a shared, or your own computer to access your Hopscotch account, you must always ensure that your login details are not stored by the browser or cached or otherwise recorded. You should never use any functionality that allows login details or passwords to be stored by the computer you are using.
6.7. Additional products or services you use may have additional security requirements and you must familiarize yourself with those as notified to you.
7. Closing Your Hopscotch Account
7.1. You may close your Hopscotch account at any time directly through the Hopscotch platform. Fees relating to ongoing management of inactive accounts may also continue to be charged following closure of your Account. This provision shall survive termination of the relationship between you and us.
7.2. If your Hopscotch account holds a balance at the time of its closure, we will transfer the funds to your primary bank account. After your account is closed, you will not be able to access your Hopscotch account. If you want to access your transaction history after the closure of your Hopscotch account, you will need to contact Customer Service and request the information. You may do so for a period of six years from the date of closure of your Hopscotch account. Your obligations with regards to keeping your Hopscotch account safe as set forth in section 6 shall continue to apply.
7.3. We reserve the right to carry out any necessary money laundering, terrorism financing, fraud, economic or trade sanctions, or other illegal activity checks before authorizing any withdrawal of your funds, including in relation to returning any funds to you after you have closed your Hopscotch account.
8. Uploading Funds
8.1. You can upload funds by visiting the Hopscotch Website, logging into your Hopscotch account and following the relevant upload instructions. You may be presented with a number of different upload methods, depending on which Payment Methods you have added to your Hopscotch account. Upload methods are payment services provided by third party financial institutions (for example, the issuer of the payment card you use to upload funds or third-party direct banking service providers) and are not part of our service. We do not guarantee the use of any particular upload method made available and may make changes to or discontinue the acceptance of any particular upload method at any time without following the procedure set out in section 17. Notwithstanding section 8.7 below, we shall not be responsible for the upload payment until the uploaded funds are actually received by us.
8.2. You may be asked to answer security questions or to complete other activities that we or the payment service provider you use to upload funds to your Hopscotch account may reasonably require to ensure proper authorization of an upload transaction.
8.4. You may allow a merchant or other person that you wish to pay through us on a regular basis (e.g., for a subscription service) to debit your Hopscotch account for each recurring payment. In this case you can set up a recurring payment order on your Hopscotch account and authorize us to debit the Payment Method (e.g., your credit card or bank account) which you used to make the original payment also for each subsequent payment. In order to cancel recurring payments for the future, you should (a) cancel the scheduled transactions on your Hopscotch account and/or (b) contact us and (c) notify the merchant or person from which you have purchased the goods or services that you have cancelled the recurring payment. You should not cancel or otherwise reverse such recurring transactions such as contacting the issuer/account provider of the Payment Method (e.g., your credit card provider or bank) without
following the cancellation steps mentioned in this section 8.4. Subject to section 8.5, we will not be liable for any recurring payment(s) that are made before you have appropriately updated your Hopscotch account to reflect the recurring payment change and/or notified us of the cancellation. You will not be able to cancel transactions that have already been credited to the recipient
8.6. Uploaded funds will be credited to your Hopscotch account after the funds have been received by us. Some upload transactions, such as those by credit or debit card, direct debit or direct banking will be credited to your Hopscotch account immediately but are subject to reversal if the actual funds do not reach us within a reasonable time in which case, we will deduct such reversed transaction from the balance of your Hopscotch account.
|Scenario (Electronic Payment/ACH)||Funds Available to transact on-platform||Funds Available to move off-platform|
|Hopscotch user funds Hopscotch stored value account||Immediately||T+2 good business days from settlement date|
|Hopscotch user pays Hopscotch user with sufficient available balance||Immediately||Immediately|
|Hopscotch user pays Hopscotch user with insufficient available balance||Immediately||Max T+2 business days from settlement date*, could be earlier if funds from a different source are added to the payer’s account before the ACH settles|
|Non-Hopscotch user pays Hopscotch User||Immediately||T+2 business days from settlement date*|
*The Settlement Date is the date on which funds transfer between Hopscotch’s bank and an external bank to satisfy
an ACH payment. This date is decided by the FRB based on the effective date and receiving time of a transfer
request and starts the clock on ACH Return windows.
|Scenario||Notification of Failed Payment|
|Returned ACH after ACH settles||Hopscotch will attempt to claw back / put a hold on the funds in the customer’s account pending an investigation.|
|Returned ACH before ACH settles (NSF)||Funds will likely never become available|
● If our fraud/compliance program flags an account or transaction, funds will be put on hold or account will be frozen pending the results of an investigation
● Regulator or gov’t agency requests account be frozen or funds put on hold
10. Sending Payments
10.1. To send a payment you are required to authorize the payment with your login details and password. We may also ask you additional security questions relating to you or your Hopscotch account. If your Hopscotch account is protected by additional security measures such as password tokens, you need to follow the instructions provided to you with such additional security measures.
10.2. Every recipient of a payment you wish to send through us must have a valid means that we can use for identification of the recipient. For most of our services that means of identification will be a valid e-mail address, but other means of identification may be required, in our discretion, for our other services.
10.3. If you are asked to provide details of the recipient’s e-mail address or other means of identification, where applicable, you must take great care to properly type the exact details of who you wish to send money to. We use those details as the unique identifier to determine the intended recipient of the payment which you instruct us to process. Other information you provide along with the recipient’s means of identification may be disregarded and we shall not be liable for any error you make when entering the recipient’s means of identification, or for any losses that you may incur as a result of that improper identification.
10.4. If the e-mail address of the intended recipient is registered with us, the funds will be instantly credited to the Hopscotch account associated with that e-mail address. Once funds are credited to the recipient’s Hopscotch account, the transaction becomes irreversible.
10.5. If the recipient’s e-mail address is not registered with us, we will send a notification e-mail to that email address with instructions on how to claim and receive the payment. If the recipient does not claim the payment within 14 days, the transaction will be cancelled, and the funds will be returned and recredited to your account. You may also cancel the transaction at any time before the funds have been credited to the recipient’s Hopscotch account. To cancel a transaction, you should log into your Hopscotch account, locate the relevant transaction in your transactions history and select “Cancel”.
10.6. When you send or receive a payment, we will disclose your registered account name to the recipient and/or sender in order to process the transaction. We may also display that information in notifications sent to the recipient and/or sender.
10.7. Payments are subject to payment limits due to security and legal requirements. These limits are set dynamically and can change at any time depending on your verification status. If your limits are not sufficient to cover the payment you intend to make, contact Customer Service to discuss your options. You should be aware that the recipient of a payment may also be subject to spending limits and withdrawal limits in the instance where funds are in the process of being settled, which may affect the recipient’s access to the funds you intend to send.
10.8. If we are late in executing a payment that you instruct us to make you may ask us to contact the recipient’s payment service provider and ask them to credit it as if it had been received on the correct day.
10.9. Sending payments may be subject to fees and other charges depending on the type of payment you make and the type of Hopscotch account you hold. Please see section 13 for details.
11. Third Party Providers
11.1. A Third-Party Provider is a service provider that is permitted by law to make payments from your account on your behalf and to provide account information services to you, provided it is acting in accordance with your instructions and the relevant regulatory requirements. You can check whether the provider is authorized in the information it gives to you about the services it will provide.
11.3. If you give your security details to someone who is not a Third Party Provider, we will assume it is you that is authorizing us to give access to your account. Therefore, we will treat payments instructed by that third party as authorized by you and will not be responsible for any losses you suffer as a result of misuse or disclosure of information about your account by that third party.
11.4 We may refuse to allow a Third-Party Provider to access your Hopscotch account if we are concerned about unauthorized or fraudulent access by that Third Party Provider. Before we do this, we will tell you and explain our reasons for doing so, unless it is not reasonably practicable, in which case we will tell you promptly afterwards. In either case, we will tell you using any of the contact details we hold for you. We will not tell you our reasons where doing so might undermine our reasonable security measures or otherwise be unlawful. If you want to cancel the consent you have given to a Third-Party Provider to access your account, you must contact them directly and take all actions needed to cancel that consent.
12. Receiving Funds
12.1. If you receive funds into your Hopscotch account, we will send you a notification email and display the payment as a “Receive Money” transaction in your transactions history, together with the date of receipt (the credit value date), and the fees charged, where applicable. Each transaction is given a unique transaction ID and shown in the transaction history. We will not alter or amend information displayed in your online transaction history. You should regularly reconcile incoming payments with your own records.
12.2. You should be aware that receipt of funds to your Hopscotch account does not necessarily mean that these transactions cannot be reversed. We reserve the right to reverse a payment if the payer or the payer’s bank or payment service provider has charged back or otherwise reversed (or is reasonably likely to chargeback or otherwise reverse) an upload or other payment which was used to fund the payment to you. We are under no obligation to verify independently that the party requesting the reversal has the authority or right to do so.
12.3. If a person received a payment notification from us indicating that someone has sent that party funds to an email address that is not registered, that party will not be credited with the payment until it has been claimed in accordance with the instructions laid out in the notification email. Until then, there will be no contractual or fiduciary relationship between us and the intended recipient. The funds remain those of the sender.
12.4. The receipt of payments is subject to fees, currency exchange fees and other charges, depending on the type of payment you receive and the type of Hopscotch account you have. Please see section 15 for details.
13.1 After initiating a payment request on the Hopscotch platform, Hopscotch has inserted another step–confirmation of the payment–into the process to ensure that no mistakes are made. As a result, once a payment is initiated on the Hopscotch platform, all refund requests must be handled directly with the recipient of the payment according to its refund policy.
14. Prohibited transactions
14.2 Your Hopscotch account may not be used for transactions that are primarily for personal, family, or household purposes.
14.3. You may not use our services if you are residing in certain countries. The list of non-serviced countries is designated by the U.S. Office of Foreign Assets Control (“OFAC”), available on its website, and updated from time to time. This list is not exhaustive, and we may in our sole discretion decide to discontinue or restrict our services in other countries at any time and without prior notice. We reserve the right to suspend or terminate your Hopscotch account at any time if we reasonably believe to be required to do so by law or in order to comply with guidance or directives issued by a relevant government authority or recognized body for the prevention of financial crime or transactions that violate trade or economic sanctions requirements.
14.4. It is strictly forbidden to use your Hopscotch account for any illegal purposes, including but not limited to fraud and money laundering and in association with persons/entities on the Specially Designated Nationals and Blocked Persons list (“SDN List”) and other sanctions lists administered by OFAC, to the extent applicable in a B2B platform. We will investigate and report any suspicious activity to the relevant law enforcement authorities. We reserve the right to charge you in our sole discretion an administration fee as displayed in the “Fees” section of the Website (section 14) for every investigation we undertake into any such suspicious activity, including where we get notified thereof by any third party with whom we partner. You are prohibited from using your Hopscotch account in an attempt to abuse, exploit or circumvent the usage restrictions imposed by a merchant or a Third-Party Provider on the services it provides.
14.6. If you conduct or attempt to conduct any transaction in violation of the prohibitions contained in this section 13 or without the necessary approval under section 13.5, we reserve the right to: reverse the transaction; close or suspend your Hopscotch account; report the transaction to the relevant law enforcement authorities; and/or claim damages from you. We may charge you an administration fee as displayed in the “Fees” section (section 15) of the Website if we apply any of the above.
14.7. It is your sole responsibility to ensure that you only send payments to, or receive payments from, persons or entities for the sale or supply of goods and services that you may provide or receive in compliance with any applicable laws and regulations. The mere fact that a person or entity accepts payments through us is not an indication of the legality of the supply or provision of their goods and services. If you are in doubt as to the legality of a supply or purchase, you should not continue with your payment.
15. Withdrawing funds
15.1. You can request a withdrawal of all or part of the funds held in your Hopscotch account at any time. To do this you must log into your Hopscotch account and select a withdrawal method and enter the amount to be withdrawn. Withdrawal methods are payment services provided, at least in part, by third party financial institutions (for example, the bank where you hold a bank account). We do not guarantee the availability of any particular withdrawal method and may make changes to or discontinue a particular withdrawal method at any time without following the procedure set out in section 17 as long as there is at least one withdrawal method available to you. Where the withdrawal payment is received by you through the involvement of a payment service provider (such as the bank where you hold a bank account), we shall not be responsible for the withdrawal payment once the withdrawn funds are received by your payment service provider. We also reserve the right to request an alternative bank account or other withdrawal method to be used in case we are unable to process the withdrawal to your preferred withdrawal method.
15.2. Your Hopscotch account may be subject to withdrawal limits. These limits are adjusted dynamically and may change at any time depending on the type of identification documentation we hold on to you. You can view your withdrawal limits at any time in your Hopscotch account profile. Before uploading any funds into your Hopscotch account, you must ensure that your current withdrawal and spending limits meet your withdrawal and spending requirements as we legally cannot allow you to exceed these limits.
15.3. If your withdrawal request exceeds the current limit, we may decline your request and instead require you to send us documents verifying your identity and address prior to allowing a withdrawal of funds or to otherwise cooperate with us to verify your identity.
15.4. Withdrawals may be subject to fees. Please see section 15 for details.
15.5. For the purposes of a withdrawal transaction, we are a third-party payer and not a payment service provider.
15.6. You must not make a withdrawal to a bank account or other Payment Method if you are not the named holder. We take any violation of this requirement very seriously and will treat any attempt to use a Payment Method of which you are not the named holder as an unauthorized or fraudulent act.
15.7. You must ensure that the payment details you enter when withdrawing funds are correct and complete. We will not be liable for withdrawn funds being sent to the wrong account where this is due to you providing incorrect payment details. When withdrawing to a bank account, you must ensure that the account number, sort code, IBAN and/or BIC/SWIFT are correct. If you have withdrawn and transmitted funds to the wrong account, you may request that we assist you in reclaiming the funds, although we cannot guarantee that we will be able to do so, and we assume no responsibility or liability if we cannot do so. We may charge you an administration fee as displayed in the “Fees” section of the Website for doing so.
16.1. Transaction related fees can be viewed at any time in the “Fees” section of our Website,
16.2. Fees payable by you will be deducted from your Hopscotch account balance and you hereby authorize us to do the same. Transaction fees will be charged when the transaction is executed. If your Hopscotch account balance is insufficient to cover the fees, we may refuse to execute the payment. Reversal or chargeback fees will be deducted when incurred.
17. Your Data
17.1. You explicitly consent to us accessing, processing, and retaining any information you provide to us, for the purposes of providing payment services to you. This does not affect our respective rights and obligations under data protection legislation and regulations. You may withdraw this consent by closing your Hopscotch account. If you withdraw consent in this way, we will cease using your data for this purpose, but may continue to process your data for other purposes where we have other lawful grounds to do so, such as where we are legally required to keep records of transactions.
17.2. The processing of your data is governed by our Privacy Notice which can be found on our website at https://www.gohopscotch.com.
18.1. In the case of an unauthorized payment or a payment that was incorrectly executed due to an error by us, we shall, as soon as practicable, refund the payment amount including all fees deducted therefrom. This shall not apply:
18.1.2. if you fail to notify us without undue delay of any loss of your password or other security features or other event that could reasonably be expected to have compromised the security of your Hopscotch account after you have gained knowledge of such event, you shall remain solely liable for losses incurred until you notify us;
18.1.3. if the transaction was unauthorized but you have acted fraudulently or compromised the security of your Hopscotch account with intent or negligence, you shall be solely liable for all losses; or
18.1.4. if you fail to dispute and bring the unauthorized or incorrectly executed transaction to our attention within thirteen (13) months from the date of the transaction.
18.2. Unless you have acted fraudulently, section 17.1.1 shall not apply to transactions made after you have notified us in accordance with section 6.2, where we have failed to provide you with appropriate means for notification or we are required to use customer authentication but fail to do so, in which case we shall remain liable and refund any unauthorized transaction to you as soon as practicable.
18.3. Without prejudice to the foregoing, you are asked to check the transactions history of your Hopscotch account regularly and frequently and to contact Customer Service immediately in case you have any questions or concerns.
18.4. In the case of any incorrect or misdirected payment, we shall take reasonable measures to assist you with tracing and recovering such payments, but cannot guarantee that such measures will be successful, and we assume no responsibility or liability if such measures are unsuccessful.
18.5. Subject to the foregoing, we shall not be liable for any disruption or impairment of our service or for disruptions or impairments of intermediary services on which we rely for the performance of our obligations hereunder, provided that such disruption or impairment is due to unforeseeable circumstances beyond our reasonable control, or the control of the intermediary affected.
18.6. WE SHALL NOT BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSSES INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, LOSS OF BUSINESS AND LOSS OF REPUTATION. WE SHALL NOT BE LIABLE FOR ANY LOSSES ARISING FROM OUR COMPLIANCE WITH LEGAL AND REGULATORY REQUIREMENTS.
19. Termination and suspension
19.1. As referenced in section 7, we may terminate your Hopscotch account, or any payment service associated with it by giving you two months’ prior notice. You may terminate your Hopscotch account with us at any time.
19.2. Together with a termination notice or at any time thereafter we may give you reasonable instructions on how to withdraw remaining funds.
19.3. We may at any time suspend or terminate your Hopscotch account without notice if:
19.3.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services;
19.3.3. we have reason to believe that you are in any way involved in any unlawful or fraudulent activity, money laundering, terrorism financing or other criminal activity;
19.3.4. we have reason to believe that another Hopscotch account provided by us or one of our group companies is held by you and has been used for any unlawful or fraudulent activity, money laundering, terrorism financing or other criminal activity; or
19.3.5. you harass or engage in obscene, rude, or abusive behavior against us or any of our representatives.
19.4. We may suspend your Hopscotch account at any time if:
19.4.1. we reasonably believe that your Hopscotch account has been compromised or for other security reasons; or
19.4.2. we reasonably suspect your Hopscotch account to have been used or is being used without your authorization or fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.
20.2. We shall give notice to you of any proposed change by sending an email to the primary email address registered with your Hopscotch account.
21. How we communicate
21.1. We usually contact you via email and/or platform notification. For this purpose, you must at all times maintain at least one valid email address in your Hopscotch account profile. You are required to check for incoming messages regularly and frequently in your email inbox as well as by logging into the Hopscotch platform. Emails may contain links to further communication on our website. Any communication or notice sent by email will be deemed received by you on the same day if it is received in your email inbox before 4:30 pm on a Business Day. If it is received in your email inbox after 4:30 pm on a Business Day or at any other time, it will be deemed received on the next Business Day. Platform notifications will also be used as a means of redundancy in case emails are undeliverable due to your email service provider, firewalls, or other mechanisms.
21.2. Where legislation requires us to provide information to you on a durable medium, we will either send you an email (with or without attachment) or send you a notification pointing you to information on our Website in a way that enables you to retain the information in print format or other format that can be retained by you permanently for future reference. We recommend you keep copies of all communications we send or make available to you.
21.4. In order to view emails you need a computer with email software that can display emails in HTML format. We may also send you attachments in Adobe Systems Inc.’s Portable Document Format (PDF), for which you need Adobe’s Acrobat Reader, which can be downloaded for free at the Adobe website.
21.5. We will never send you any emails with executable files attached or with links to any executable files. If you receive any email with such attachments, you should delete the message without clicking on the attachment. If you are unsure whether a communication is originating from us, please contact Customer Service.
21.7. Apart from communicating via email, we may contact you via letter or telephone, where appropriate. If you use any mobile services, we may communicate with you via SMS. Any communication or notice sent by post will be deemed received three days from the date of posting. Any communication or notice sent by SMS will be deemed received the same day.
21.8. You may contact us at any time by sending a message to Customer Service via the “Support” facility at https://www.gohopscotch.com.
22.1. Any complaints about us or the services we provide should be addressed to us in the first instance by contacting Customer Service. You should clearly indicate that you are wishing to make a complaint to us. This helps us to distinguish a complaint from a mere query. We will send you a complaint acknowledgement by post or by email within 48 hours of receiving your complaint in accordance with our complaints procedure.
22.2. We endeavor to provide you with an answer or resolution to your complaint within the timeframes as outlined by the Financial Ombudsman. Should this not be possible due to unforeseen circumstances or lack of information, we will contact you.
22.3. If your complaint is not resolved to your satisfaction, you may contact:
“Business Day” means any day other than a Saturday or a Sunday or a public or bank holiday in US.
“Customer Service” means our customer service, which you can reach by sending a message through the “Support” facility on the website “Fees” means the charges payable by you to us for using our services
“Payment Method” means bank transfer and payment instruments including, but not limited to, credit cards and debit cards.
“Privacy Notice” is Hopscotch’s policy governing the processing of personal data, which is available on the Website, as may be amended from time to time.
“Hopscotch Account” means the electronic money account you open and maintain through the Hopscotch Website.
“Hopscotch Website” or “Website” means the website available at https://www.gohopscotch.com.
“Third Party Provider” means a service provider authorized by any applicable regulator with whom you have agreed can access information or make payments for you from your Hopscotch account.
“We”, “us”, “our” means Hopscotch.
“You”, ““your” means you, the natural person or legal entity in whose name the Hopscotch account is opened and maintained.
Last updated: December 20, 2021
This E-Sign Disclosure and Consent (“Disclosure”) applies to all Communications for those products, services and Accounts offered or accessible through Hopscotch that are not otherwise governed by the terms and conditions of an electronic disclosure and consent.
The words “we,” “us,” and “our” refer to the entity with whom you have your Account, and the words “you” and “your” mean you, the individual(s) or entity identified on the Account(s). As used in the Disclosure, “Account” means the account you have with us. “Communication” means any customer agreements or amendments thereto disclosures, notices, transaction history, privacy policies and all other information related to the product, service or Account, including but not limited to information that we are required by law to provide to you in writing.
Scope of Communications to Be Provided in Electronic Form
All legal and regulatory disclosures and communications associated with the Account or the product or service. Notices or disclosures about a change in the terms of your Account or associated payment feature and responses to claims. Privacy policies and notices. Periodic billing or account statements for your Account(s) or such other Communications that we may include from time to time as part of the enrollment in the e-Statements program (“e-Statements”).
Method of Providing Communications to You in Electronic Form
All Communications that we provide to you in electronic form will be provided either (1) via e-mail, (2) by access to a website that we will designate in an e-mail notice we send to you at the time the information is available, (3) to the extent permissible by law, by access to a website that we will generally designate in advance for such purpose, or (4) by requesting you download a PDF file containing the Communication.
Requesting Paper Copies
We will not send you a paper copy of any Communication which is available electronically from Hopscotch, unless you request it, or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, you may email us at email@example.com. We may charge you a reasonable service charge, of which we have provided you prior notice, for the delivery of paper copies of any Communication provided to you electronically pursuant to this authorization. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.
Email Collection and Marketing
Hopscotch collects the business’ contacts’ data through the use of the Quickbooks integration and contact import features. This data may be used for marketing purposes. Any email correspondence will be sent out consistent with the CAN-SPAM Act as governed by the (FTC) Federal Trade Commission including a clear and conspicuous explanation of how the recipient can opt out of receiving emails in the future.
How to Withdraw Consent
You may withdraw your consent to receive Communications in electronic form by emailing us at firstname.lastname@example.org. At our option, we may treat your provision of an invalid e-mail address, or the subsequent malfunction of a previously valid email address, as a withdrawal of your consent to receive electronic Communications. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications; however, your access and use of our service may be terminated. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal.
How to Update Your Records
It is your responsibility to provide us with true, accurate and complete e-mail address, contact, and other information related to the Disclosure and your Account(s), and to maintain and update promptly any changes in this information. You can update information (such as your email address) directly on your Hopscotch profile on your Hopscotch account or by emailing us at email@example.com.
Hardware and Software Requirements
In order to access, view, and retain electronic Communications that we make available to you, you must have: Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit; An e-mail account with an Internet service provider and e-mail software in order to participate in our electronic Communications programs; A personal computer or mobile phone, operating system, and browser and telecommunications connections to the Internet capable of receiving, accessing, displaying, and either printing or storing Communications received from us in electronic form via a plain text-formatted e-mail or by access to our website using one of the browsers specified below. If hardware or software requirements change, and that change would create a material risk that you would not be able to access or retain your electronic records, Hopscotch will give notice of the revised hardware or software requirements. However, continuing to use electronic services after receiving notice of the change is considered reaffirmation of your consent. Hopscotch reserves the right to discontinue support of a current version of software if, in its sole opinion, it suffers from a security flaw or other flaw that makes it unsuitable for use with electronic services.
Communications in Writing
All Communications in either electronic or paper format from us to you will be considered “in writing.” You should print or download for your records a copy of this Disclosure and any other Communication that is important to you.
Federal and State Law
You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and where applicable any state Uniform Electronic Transaction Act (“UETA”), and that you and we both intend that the Act and any applicable UETA apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.
Termination / Changes
We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.
[Version – April 2022]
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