Authentic Ops is a small operational agency
When you’re trying to scale a business, it’s easy to get bogged down in admin. Authentic Ops is the one-stop-shop operational consulting agency helping entrepreneurs spend less time running in circles and more time moving the needle on big picture goals.
Founded and led by Emily Britton-Arnold (“Operations are my jam!”) this one-person team works with busy CEOs, founders, and small business owners to develop and execute bespoke operational strategies. She contracts with other specialists to provide customized support and builds unique systems depending on the needs of her clients. Fulfilling the role of Fractional Chief Operating Officer (COO), this agency provides strategic and operational leadership solutions for small to medium-sized businesses.
Rather than making a full-time commitment, hiring part-time leadership like this can help small businesses achieve their goals early on. Fractional COOs can free up bandwidth, especially at agencies and other types of service providers who need to focus on client work rather than getting bogged down in strategy, operations, and business planning.
Poor cash flow creates problems for agencies
Late-paying clients were putting Authentic Ops in a tight spot. In addition to creating a cashflow bottleneck, outstanding payments required extra manual work. Emily was following up about unpaid invoices at least once per month.
“Without fail there’s always that one client that I have to chase for payment. Clearly there are better things I could be doing with my time!”
This meant her business was losing money. Tracking down payments ate up valuable hours when Emily could have been doing more billable work. It also created extra pressure when the time came to pay her own bills—managing the balance between accounts payable and accounts receivable was distracting and stressful.
Plus, conversations about payments can be awkward, especially for small businesses whose client relationships are so valuable.
Transaction fees compromise profits
On top of dealing with a time-consuming process, Authentic Ops was also paying transaction fees whenever a client paid one of their invoices. This ate away at profits every month and made it difficult for this small agency to grow consistently.
Hello, Hopscotch!
Authentic Ops started looking for a better payment process and signed up for Hopscotch. The original benefit of the platform (fee-free payments) helped this small operational agency maximize profits. But there was another feature that would completely change how Emily operated her business and managed cash flow month over month—Hopscotch Flow.
“I honestly wasn’t looking for an instant payment option. I was looking for less payment processing fees. The instant payment option with Hopscotch Flow was a bonus.”
- Total savings in time: Authentic Ops is on track to save 100+ hours annually.
- Total savings in fees: Authentic Ops saves an average of $200 per month in fees.
- Net-terms crushed: Authentic Ops gets paid 41 days faster on average with Flow.
The total business impact of using Hopscotch each month to get paid is palpable.
Hopscotch offers easy payments for agencies and clients
Managing invoicing and bill pay in one platform creates operational efficiencies for AuthenticOps. On top of saving time and money every week, Emily can be sure that the experience for her clients and contractors is intuitive and straightforward.
“My clients have said Hopscotch is simpler to use with fewer steps for them to pay the invoices.”
